📋 Overview

KinunSob values customer satisfaction. We carefully inspect and prepare orders before delivery. However, if you receive a wrong, damaged or defective product, you may contact us for a return or replacement according to the conditions below.

✅ When Can You Request a Return?

A return or replacement request may be considered when:

• You received the wrong product.
• The product arrived damaged or defective.
• The product is significantly different from the product description.
• The product has a manufacturing defect that was present when received.

📦 Return Conditions

To be eligible for a return or replacement, the product should normally meet the following conditions:

• The product should be unused and in its original condition.
• Original packaging, accessories and included items should be kept whenever possible.
• The product should not have been intentionally damaged, modified or misused.
• Customers should provide the order number and necessary photos or videos when requested.

❌ Items That May Not Be Eligible

The following situations may not qualify for a return or replacement:

• Change of mind after receiving the product.
• Products damaged because of misuse or improper handling.
• Products that have been modified, altered or repaired by someone other than the authorized seller/service provider.
• Products returned without the required accessories, packaging or included items where those items are necessary for verification.

🚨 Received a Damaged Product?

If your package appears damaged when delivered, please inform the delivery person if possible and contact KinunSob as soon as possible.

🔄 How to Request a Return or Replacement

Please follow these simple steps:

💰 Refund Policy

If a refund is approved, the refund amount and method will depend on the specific order and reason for the refund.

For Cash on Delivery orders, our team will contact you to confirm the appropriate refund process.

Delivery charges may not be refundable depending on the reason for the return.

🔁 Replacement / Exchange

If an approved replacement is available, KinunSob may arrange a replacement product depending on stock availability.

If the same product is unavailable, our team will discuss the available solution with you.

🚚 Return Delivery

Return or replacement delivery arrangements depend on the reason for the return and the condition of the product.

Our customer support team will provide instructions before you send any product back.

ℹ️ Important Information

• Return or replacement requests are subject to verification.
• Please keep your order number until the issue is resolved.
• Always contact KinunSob before sending a product back.
• Policies may vary for specific products due to their nature, warranty or manufacturer conditions.